Refund policy

Return and Refund Policy

At Sri Sanjai Food Industries, we are committed to providing high-quality products to our customers. To maintain the integrity of our products and ensure customer safety, we have established the following return and refund policy:

1. No Refunds or Returns

  • Due to the perishable nature of our products, we do not accept returns or offer refunds for any purchases made. Once a product has been delivered or picked up, it is considered final.
  • We encourage customers to carefully review product descriptions, packaging details, and expiry dates before completing their purchase.

2. Damaged or Defective Products

We take utmost care to ensure that your products arrive in excellent condition. However, in the rare event that you receive a damaged, defective, or incorrect product, the following steps apply:

  • Notify us within 24 hours of delivery by sending an email to aakaafoodsmarketing@gmail.com or calling us at +91 97509 29959.
  • Provide photographic evidence of the damage or defect, including the product packaging, label, and the issue itself.
  • After reviewing your claim, we will determine the appropriate resolution, which may include replacement or store credit.

3. Important Notes

  • Claims submitted after 24 hours of delivery will not be eligible for review.
  • We do not process returns or refunds for reasons such as personal dislike of the product taste or change of mind after purchase.
  • Refunds, if applicable in exceptional cases, will be processed directly to the original payment method used during purchase.

4. Contact Information

If you have any questions, concerns, or issues with your order, please contact us:

  • Legal Name: Sri Sanjai Food Industries
  • Address: 2nd Floor, No. 15, Sree Kannimar Complex, Karunanithi Nagar, Dindigul, Tamil Nadu - 624001, India
  • Phone: +91 97509 29959
  • Email: aakaafoodsmarketing@gmail.com

By purchasing from Sri Sanjai Food Industries, you acknowledge and agree to the terms outlined in this Return and Refund Policy. We appreciate your understanding and thank you for choosing Aakaa Foods to bring convenience and tradition to your meals.